Help

Get in touch

Email [email protected]. We read every message. If something went wrong, tell us what happened, on which device, and the version line from the bottom of the pause menu.

Your progress

The iPhone and iPad app keeps your progress on the device, and with iCloud it follows you to your other devices on the same Apple Account. The browser game keeps it in that browser.

To move progress between the app and a browser, or between browsers, open the pause menu and choose Transfer progress: Show save code on the device you’re leaving, then paste it with Use save code on the other one. Choosing New game replaces your progress.

The holiday pack

The holiday pack is bought once, in the app, through Apple, and Family Sharing covers your family’s devices. On a new device, or after reinstalling, open the world select, choose the Holidays tab and press Restore. Refunds are handled by Apple, at reportaproblem.apple.com.

The controls

Keyboard, touch and game controllers all work, and every move is explained on the home page. On a phone, hold it sideways: the pad is on the left, Jump and Dash on the right.

What the game needs

The app runs on iPhone and iPad with iOS 18 or later, and plays offline. Get it on the App Store (opens in a new tab). The browser game runs in current Safari, Chrome, Edge and Firefox.

If the game crashes

The game sends us a short crash report on its own, with nothing that identifies you (see Privacy). If a crash keeps happening, please email us too: it helps to know what you were doing.